Description
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This unique and innovative training package designed for 9-1-1 personnel who have not had in-depth experience in interacting with people who have hearing and speech impairments, especially during emergencies. The goal of the training package is to enable 9-1-1 telecommunicators to successfully handle emergency TTY calls. The development of the package was funded by the U.S. Department of Education.
The complete training package contains:
58-minute Training DVD
Trainer’s Guide with Resource Manual
Training Participant Workbooks (5)
Certificates of Completion (5)
Hot Sheet of Critical Information
Interactive TTY Emergency Call Simulation Software
Information Collection Sheets (20)
The training has been divided into four segments which are reflected in the videotape and print materials:
Who are the Deaf and Hard of Hearing?
How to Use a TTY
Understanding Language Differences
Responding to Emergencies
Training can be implemented using an in-house trainer, an IDRT trainer, or by participants themselves. The trainer has the flexibility of using the training package in its entirety at a single session, using each segment in separate training sessions, or integrating it into a 9-1-1 training program already in use.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
We accept refunds and exchanges.
Returns
Our policy lasts 365 days.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Shipping
To return your product, you should mail your product to: 7031 Ravenna Ave NE, seattle, , US, 98115
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Free delivery in the US
Worldwide shipping offered
Satisfied or refunded
We offer full refunds or exchanges for 90 days
Top-notch support
Call 800-609-6211 or use our contact from.
Secure payments
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